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Frequently Asked Questions

Is there a Guarantee or warranty on the HyperPole?

At Ultimate Pool Tools, we are dedicated to ensuring the quality and durability of our products, which is why we offer a one-year Limited Guarantee on the HyperPole carbon fiber telescoping tubes and stainless-steel tool end fitting with a 60-day limited guarantee on the consumable wear items (speed clamps and grip). This policy is designed to provide peace of mind to our customers by covering any manufacturing defects in materials or craftsmanship. Should you encounter issues within this timeframe, we will gladly replace the affected tube, section, or hardware, allowing you to continue enjoying your experience without interruptions. It is important to note that after 30 days from the purchase date, customers will be responsible for any shipping costs associated with replacement parts under the guarantee. This aspect of our policy helps us maintain a sustainable business model while continuing to invest in the quality of our products. However, we emphasize that our guarantee does not extend to instances of theft, accidental damage from use outside of the conventional methods outlined in the user manual, or loss of the pole itself. We encourage all users to familiarize themselves with proper usage guidelines for maximum longevity and performance. At Ultimate Pool Tools, we stand behind our products, ensuring that your investment is protected against unforeseen manufacturing defects, allowing you to purchase with confidence.

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Guarantee

What is the hype about carbon fiber?

Carbon fiber is a material known for its impressive strength and lightweight properties. It offers strength comparable to steel while being much lighter than aluminum, making it ideal for performance-focused industries. The HyperPole illustrates these benefits with its exceptional strength-to-weight ratio, enhancing control and responsiveness for users. Additionally, carbon fiber excels in temperature resistance, remaining more stable than aluminum in varying conditions for greater user comfort. Its textured surface ensures a secure grip even in wet environments, reducing slippage. With its durability carbon fiber extends product lifespans, solidifying its position as a top alternative for high-performance applications.

What value does the HyperPole give the user?

The HyperPole revolutionizes cleaning pools with its lightweight, durable design that enhances comfort and productivity. The HyperDrain system ensures water and air to quickly enter and exit the pole for easy maneuverability, reducing fatigue. Ergonomic 90-degree clamps allow for fast adjustments, making it adaptable for various angles and heights. Built to endure regular use and rebuildable, the HyperPole promotes sustainability by reducing waste. Overall, it combines functionality, comfort, and eco-friendliness, making cleaning pools efficient, cost effective and enjoyable.

How long will the HyperPole last?

The HyperPole offers a lifespan of two times longer than traditional aluminum poles, making it a durable choice for users seeking longevity. However, its lifespan greatly depends on maintenance, usage and care. Following product guidelines is crucial please reference the user manual; neglect or misuse outside the user manual can lead to early wear and damage. By conducting routine checks and handling it carefully, users can maximize the HyperPole's performance, allowing it to withstand numerous uses over the years. Ultimately, while the HyperPole is built for endurance, proper upkeep is essential for achieving its full potential. When the HyperPole does wear from use you can replace any worn section or part to keep the pole maintained and offers the potential to be a pole for a lifetime.
What are speed clamps and how does it work?
The HyperPole Speed Clamp offers an innovative solution for easy pole height adjustments, featuring an ergonomic design that eliminates set points. Its adjustable thumb screw allows for precise clamping power, maintaining consistent performance over time. Maintenance is hassle-free: if it feels loose, simply tighten the thumb screw while in the unlatched position without needing special tools. If the clamp contacts both sides when closed, it's time for a replacement. To maximize its lifespan, users should store the clamp latched when not in use. The HyperPole Speed Clamp combines advanced design with easy upkeep and replacement, greatly improving the user experience.
Is the HyperPole Indestructible?
The HyperPole, while engineered for exceptional durability in pool maintenance tasks, is not indestructible. Designed with advanced material construction gives it a significant edge over conventional aluminum poles, yet it is important to recognize its limitations. Prolonged exposure to abrasive surfaces or excessive force applied against pool coping and solid objects while extended or closed or lifting objects from the pool while extended can lead to wear and tear or even damage the pole from improper use. This serves as a reminder that, although it outlasts traditional materials, the HyperPole should be treated with the same consideration as any specialized tool. Users can expect it to withstand typical service work with ease, but pushing its boundaries and using it improperly outside of the user manual can compromise its integrity. As a high-performance instrument crafted from quality materials, the HyperPole deserves careful handling and maintenance to ensure it continues to deliver optimal performance throughout its lifespan. .
Will I get electrocuted like an aluminum pole?
Yes, while carbon fiber is often praised for its lightweight and strong properties, it's important to note that it does conduct electricity. Although our HyperPole is constructed of carbon fiber, caution is still advised as it can still transmit electric currents. Users must be aware of the potential risks; therefore, we recommend maintaining a safe distance of at least 20 feet from electrical lines. Safety should always be a priority when using our product.
What is the Hyper drain system and how does it work?
The Hyper Drain system, a patented feature of the HyperPole, significantly enhances the efficiency of the pool maintenance HyperPole. This innovative design allows for rapid air exchange at the grip, which facilitates quick water entry and drainage at the tool end. By preventing the accumulation of excess water weight, the Hyper Drain reduces resistance during use, making it easier for users to maneuver the pole. Notably, the HyperPole completely drains by the time it is lifted from the water, ensuring users are not left with wet feet. This efficiency transforms pool service tasks, making them more manageable and enjoyable.
Can you buy replacement parts?
The HyperPole is ingeniously designed to be 100% rebuildable, offering users a sustainable solution for maintaining their equipment. Instead of investing in an entirely new pole when wear and tear occur, users can easily break down their HyperPole into three or four sections, depending on the model size they own. This means that replacing individual tubes or sections can be done with ease, ensuring that your existing pole remains in excellent condition for years to come. Furthermore, the HyperPole is equipped with Speed clamps, which can also be replaced as needed. These clamps come in sets of two or three, tailored to the specific size of the pole, and include all the necessary hardware, bond tape, an Allen wrench, and easy-to-follow instructions for hassle-free installation. Moreover, the end of the pole features a replaceable Hyper Grip, allowing users to swap out the grip when it becomes worn. The replacement Hyper Grip kit includes the grip itself, along with the plug, necessary hardware, and detailed instructions to guide you through the process.